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iHelpdesk to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special expertise or coding required. A complete iHelpdesk to Groove data migration software.

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Your best tool for iHelpdesk to Groove data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just pick the records you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and see the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost critical customer support information.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Link the help desks, pick records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we developed a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a few clicks you will be able to choose the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to Groove

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right places in Groove.

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Sustained relation between object and people

When migrating your data from iHelpdesk to Groove we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to Groove work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from iHelpdesk to Groove.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove all data

    Once everything's validated, choose a quiet time with the minimal load on the support staff and begin migrating from iHelpdesk to Groove.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Groove import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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