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iHelpdesk to eDesk by xSellco
migration service

Smooth , no special knowledge or programming required. A complete iHelpdesk to eDesk by xSellco data migration tool.

More details

Your best tool for iHelpdesk to eDesk by xSellco data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and enjoy the magic happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Attach the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you left it.

Security is paramount

Information is key which is why we designed a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer service, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to eDesk by xSellco

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in eDesk by xSellco .

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Maintained association between object and people

When migrating your data from iHelpdesk to eDesk by xSellco we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to eDesk by xSellco

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to eDesk by xSellco work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from iHelpdesk to eDesk by xSellco .

  • Connect iHelpdesk

    Fill out the form with necessary credentials to permit our data migration tool to access information from your current help desk.

  • Connect eDesk by xSellco

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to eDesk by xSellco all data

    When everything's validated, find a quiet time with the minimal load on the support team and begin migrating from iHelpdesk to eDesk by xSellco .

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your eDesk by xSellco import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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