Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

iHelpdesk to Adobe Experience Manager
migration service

Extremely easy , no special expertise or programming required. A complete iHelpdesk to Adobe Experience Manager data migration instrument.

More details

The best iHelpdesk to Adobe Experience Manager tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Automated tool

Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Connect the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we designed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from iHelpdesk to Adobe Experience Manager

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in Adobe Experience Manager.

Next

Sustained connection between object and people

When migrating your records from iHelpdesk to Adobe Experience Manager we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from iHelpdesk to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from iHelpdesk to Adobe Experience Manager work

  • Get ready

    Sign-up and go to our migration software.

  • Opt and link your iHelpdesk support desk with HDM.

  • Connect Adobe Experience Manager

    Grant access to your Adobe Experience Manager account.

  • Outline your requirements

    Let us know exactly what components of your migration you wish to modify

  • Get your needs estimated

    We will investigate your case and send you with a total price and a scope of work.

  • Migrate from iHelpdesk to Adobe Experience Manager everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Adobe Experience Manager import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

Book a Call
cancel
%s
— %s