Hornbill Service Manager import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 10 minutes to set up the import to Hornbill Service Manager and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to Hornbill Service Manager
using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Hornbill Service Manager with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to Hornbill Service Manager

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Hornbill Service Manager in several quick steps

Prepare

Sign-up and go to our migration wizard.
Link source Help Desk

Pick and connect your source support desk with HDM.
Link Hornbill Service Manager

Grant the right to access your Hornbill Service Manager account.
Express your needs

Let us understand precisely what parts of your migration you would like to modify
Have your needs estimated

We will research your application and get back to you with a price range and a scope of work.
Import to Hornbill Service Manager everything

Move all your customer service information in a single push.

We keep all of your data safe

We take security and safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Review our security guidebook

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Hornbill Service Manager

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.