Hornbill Service Manager import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

More details

Hornbill Service Manager import tool you’ve been looking for

Your platform import troubles are behind you now. Complete migration from platform to platform with HDM swift and hassle-free.
Save time & money
Clear process cost, a quick transition to the new system, and no need to design the migration method. Get all of this with HDM service.
Smooth setup
Just prepare your information for migration beforehand and begin moving your records. No need to do everything alone.
Essential data with you
Whether it is for complying reasons, or convenience, move your historical data to the target platform to keep up with customer data easier.
Autonomous import services

Why spend time moving data by hand when a machine can deal with it?

Our migration system will manage every record so you don’t have to.

Connection integrity

All your emails will move with the correct structure. From sender and receiver info to attachments and signatures, all data is intact.

The same applies to the help desk and CSV data. As a result, you get technically viable information.

Your info is secure

When you provide your passwords to our system, you can rest assured.

Only the staff members that directly work with your migration will be able to access to your accounts and customer info.

All incoming and outcoming information is shielded by the state of the encryption systems from any electronic attacks.

Place your information

It’s not required to perform considerable amount of data audits to begin your data import.

You can do all of this by using our data mapping system. Choose what you want to keep and say where it goes just by clicking corresponding checkboxes.

Robust but transparent

You don’t need to understand the system to take advantage of all features.

Useful on-screen hints will help you in moving your records fast and effectively. As a result, you can move data just about to any platform you like.

Customer support

Our main goal is to make our service as pleasant to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper assistance.

Whether it is through a phone or email, we are always happy to help you with the import.

Why import data to Hornbill Service Manager using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.


Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Hornbill Service Manager with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Hornbill Service Manager in several quick steps

  • Prepare

    In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Hornbill Service Manager import.

  • Connect source Help Desk

    Select your current help desk from the list and fill out the form to enable our migration tool fetch the data.

  • Connect Hornbill Service Manager

    After you have specified your data source, connect our service with your Hornbill Service Manager to enable the import.

  • Choose objects

    Choose the information you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a cost-free demo to find out how your migration to Hornbill Service Manager will look like and confirm that the records translates accurately.

  • Import to Hornbill Service Manager everything

    After everything's checked, pick the best time when the majority of your customers are offline and begin the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure that your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Hornbill Service Manager import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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