Hornbill Service Manager to Vivocha
migration service

Smooth , no special knowledge or programming required. A complete Hornbill Service Manager to Vivocha data migration instrument.

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Your best tool for Hornbill Service Manager to Vivocha data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply pick the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and see the wonders happening.
Record completion
Move your help desk records in full to make sure that no ticket is missing vital customer support details.
Easy procedure

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, choose what you want to take to a new database and let the system do the rest for you.

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

You data is key which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to Vivocha

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Vivocha.

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Retained relation between object and people

When migrating your data from Hornbill Service Manager to Vivocha we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Vivocha work

  • Prepare

    Register and go to our migration wizard.

  • Opt and link your Hornbill Service Manager support desk with HDM.

  • Grant the right to access your Vivocha account.

  • Outline your requirements

    Let us know what parts of your migration you want to modify

  • Get your requirements estimated

    We will investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Hornbill Service Manager to Vivocha all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Vivocha import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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