Hornbill Service Manager to VCC Live
migration service

Effortless , no special skill set or programming required. A complete Hornbill Service Manager to VCC Live data migration instrument.

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Your best tool for Hornbill Service Manager to VCC Live data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just pick what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer support information.
Simple and easy process

You don’t have to bother about coding or continuously watch each record moved.

Just attach your source and target, choose what you want to migrate and let the tool do the remainder.

Data maintenance

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members can access to your credentials or other information.

You can be sure that with HDM no hacker attacks will take place.

Data mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we work to offer the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to VCC Live

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in VCC Live.

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Retained connection between object and people

When migrating your data from Hornbill Service Manager to VCC Live we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to VCC Live work

  • Prepare

    Register and go to our migration wizard.

  • Select and link your Hornbill Service Manager service desk with HDM.

  • Connect VCC Live

    Give access to your VCC Live account.

  • Express your business needs

    Let us know exactly what aspects of your migration you need to fine-tune

  • Get your preferences estimated

    We will research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to VCC Live all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your VCC Live import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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