Hornbill Service Manager to USU Valuemation (ITSDM)
migration service

Trouble-free , no special expertise or programming required. A complete Hornbill Service Manager to USU Valuemation (ITSDM) data migration software.

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The best Hornbill Service Manager to USU Valuemation (ITSDM) tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and see the wonders happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service information.
Simple and easy procedure

No need to worry about scripting or constantly control each record transferred.

Just link both platforms, choose what you need to migrate and let the system deal with the remainder.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we created a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Simple & effective

In only a few buttons to press you will be able to choose the data arrangement, when it starts, and in what order.

Our tech engineers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Apart from providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to USU Valuemation (ITSDM)

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in USU Valuemation (ITSDM).

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Maintained connectivity between object and people

When migrating your records from Hornbill Service Manager to USU Valuemation (ITSDM) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to USU Valuemation (ITSDM) work

  • Get ready

    Register and go to our migration wizard.

  • Connect Hornbill Service Manager

    Opt and connect your Hornbill Service Manager service desk with HDM.

  • Give access to your USU Valuemation (ITSDM) account.

  • Clarify your needs

    Let us know what parts of your migration you wish to modify

  • Have your preferences estimated

    We shall research your case and get back to you with a cost and a scope of work.

  • Migrate from Hornbill Service Manager to USU Valuemation (ITSDM) everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your USU Valuemation (ITSDM) import

Our team would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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