Hornbill Service Manager to UserVoice
migration service

Extremely easy , no special know how or programming required. A complete Hornbill Service Manager to UserVoice data migration software.

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The best Hornbill Service Manager to UserVoice tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose what data you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the target system and enjoy the miracle happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just attach both platforms, tick what you want to take to a new database and allow the system do the remainder.

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we designed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to UserVoice

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in UserVoice.

Next

When migrating your records from Hornbill Service Manager to UserVoice we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to UserVoice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to UserVoice work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Hornbill Service Manager to UserVoice.

  • Fill in the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect UserVoice

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to UserVoice everything

    When everything's validated, determine a quiet time with the least load on the support team and start migrating from Hornbill Service Manager to UserVoice.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your UserVoice import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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