Hornbill Service Manager to UserEcho
migration service

Smooth , no special skill set or programming required. A complete Hornbill Service Manager to UserEcho data migration instrument.

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Your best tool for Hornbill Service Manager to UserEcho data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and see the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing vital customer support details.
Automated migration

Worried that you’ll have to use special skills to move your customer service data? Worry not as we ensured that our tool user friendly as it can possibly be.

Connect the platforms, choose data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in charge

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to UserEcho

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in UserEcho.

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When migrating your data from Hornbill Service Manager to UserEcho we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to UserEcho work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and link your Hornbill Service Manager support desk with HDM.

  • Grant access to your UserEcho account.

  • Describe your requirements

    Let us know what components of your migration you wish to modify

  • Have your needs estimated

    We shall analyze your application and send you with a cost and a scope of work.

  • Migrate from Hornbill Service Manager to UserEcho all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your UserEcho import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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