Hornbill Service Manager to UseDesk
migration service

Extremely easy , no special know how or programming required. A complete Hornbill Service Manager to UseDesk data migration software.

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The best Hornbill Service Manager to UseDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick what data you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost essential customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we developed a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks you will be able to select what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to UseDesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in UseDesk.

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Maintained connection between object and people

When migrating your records from Hornbill Service Manager to UseDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to UseDesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Hornbill Service Manager to UseDesk.

  • Connect Hornbill Service Manager

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to UseDesk all data

    Once everything's tested, find a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to UseDesk.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your UseDesk import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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