Hornbill Service Manager to uCare Help Desk
migration service

Trouble-free , no special know how or coding required. A complete Hornbill Service Manager to uCare Help Desk data migration tool.

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The best Hornbill Service Manager to uCare Help Desk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose customer info you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the new system and observe the wonders happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket is missing essential customer support information.
Effortless process

You don’t have to bother about scripting or constantly control each record moved.

Just attach both platforms, tick what you want to migrate and let the system do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is key which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to uCare Help Desk

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in uCare Help Desk.

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Maintained connectivity between object and people

When migrating your records from Hornbill Service Manager to uCare Help Desk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to uCare Help Desk work

  • Get ready

    Register and go to our migration tool.

  • Pick and link your Hornbill Service Manager service desk with HDM.

  • Give access to your uCare Help Desk account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you would like to adjust

  • Get your requirements estimated

    We shall research your case and get back to you with a price range and a scope of tasks.

  • Migrate from Hornbill Service Manager to uCare Help Desk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your uCare Help Desk import

Our team would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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