Hornbill Service Manager to TOPdesk
migration service

Trouble-free, no special knowledge or programming required. A complete Hornbill Service Manager to TOPdesk data migration instrument.

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The best Hornbill Service Manager to TOPdesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on customer info you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and observe the wonders happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer service information.
Simple and easy process

No need to worry about coding or continuously watch each piece of info transferred.

Just link both platforms, tick what you need to migrate and let the Migration Wizard deal with the remainder.

From sender information to phone number connection, your entire database will keep their previous data structure untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you left it.

Security is priority

You data is key which is why we created a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to TOPdesk

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus helping you to be sure that the data end up in the right places in TOPdesk.

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Sustained connection between object and people

When migrating your records from Hornbill Service Manager to TOPdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to TOPdesk work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to TOPdesk.

  • Complete the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be moved based upon your needs.

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to TOPdesk all data

    When everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from Hornbill Service Manager to TOPdesk.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your TOPdesk import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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