Hornbill Service Manager to TeamDynamix
migration service

Extremely easy , no special skill set or programming required. A complete Hornbill Service Manager to TeamDynamix data migration software.

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The best Hornbill Service Manager to TeamDynamix tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply pick what data you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about scripting or continuously control each record moved.

Just attach your source and target, choose what you want to take to a new database and let the system do the rest for you.

Data maintenance

Your customer data migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we strive to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to TeamDynamix

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in TeamDynamix.

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Retained connection between object and people

When migrating your records from Hornbill Service Manager to TeamDynamix we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to TeamDynamix

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to TeamDynamix work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Hornbill Service Manager

    Choose and connect your Hornbill Service Manager service desk with HDM.

  • Grant the right to access your TeamDynamix account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to fine-tune

  • Get your preferences estimated

    We will research your application and get back to you with a cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to TeamDynamix all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your TeamDynamix import

Our team would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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