Hornbill Service Manager to Spiceworks Cloud
migration service

Extremely easy , no special know how or coding required. A complete Hornbill Service Manager to Spiceworks Cloud data migration software.

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The best Hornbill Service Manager to Spiceworks Cloud tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick the records you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and see the magic happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Automated tool

Worried that you’ll need special skills to move your info? Don’t be as we made sure that our tool interface is as easy to use as possible.

Attach the platforms, choose records, click ok, and the migration is ready!

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to choose what goes where, when it starts, and in what order.

Our developers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to propose the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to Spiceworks Cloud

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in Spiceworks Cloud.

Next

When migrating your records from Hornbill Service Manager to Spiceworks Cloud we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Spiceworks Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Spiceworks Cloud work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Hornbill Service Manager to Spiceworks Cloud.

  • Fill out the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Spiceworks Cloud

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Spiceworks Cloud all data

    When everything's validated, choose a quiet time with the minimal load on the support team and start migrating from Hornbill Service Manager to Spiceworks Cloud.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Spiceworks Cloud import

Our team would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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