Hornbill Service Manager to SpiceCSM
migration service

Effortless , no special know how or programming required. A complete Hornbill Service Manager to SpiceCSM data migration software.

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Your best tool for Hornbill Service Manager to SpiceCSM data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose customer info you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the new system and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool interface is as easy to use as possible.

Connect the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we created a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Data mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to SpiceCSM

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in SpiceCSM.

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When migrating your data from Hornbill Service Manager to SpiceCSM we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to SpiceCSM work

  • Prepare

    Sign up and go to our migration software.

  • Select and connect your Hornbill Service Manager support desk with HDM.

  • Connect SpiceCSM

    Give access to your SpiceCSM account.

  • Clarify your requirements

    Let us know exactly what components of your migration you need to fine-tune

  • Have your preferences estimated

    We will research your case and send you with a cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to SpiceCSM everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SpiceCSM import

Our staff would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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