Hornbill Service Manager to Snowflake
migration service

Trouble-free , no special know how or coding required. A complete Hornbill Service Manager to Snowflake data migration instrument.

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The best Hornbill Service Manager to Snowflake tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply decide on what data you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target platform and enjoy the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing essential customer service information.
Easy process

You don’t have to bother about coding or continuously control each piece of info moved.

Just attach both platforms, pick what you need to migrate and allow the system do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we created a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in control

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to select the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Apart from producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to Snowflake

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Snowflake.

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Retained association between object and people

When migrating your records from Hornbill Service Manager to Snowflake we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Snowflake

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Snowflake work

  • Get ready

    Register and go to our migration service.

  • Choose and connect your Hornbill Service Manager service desk with HDM.

  • Give the right to access your Snowflake account.

  • Clarify your business needs

    Let us know what elements of your migration you need to modify

  • Have your preferences estimated

    We shall investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to Snowflake all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Snowflake import

Our team would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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