Hornbill Service Manager to SmarterTrack
Effortless, no special skill set or programming required. A complete Hornbill Service Manager to SmarterTrack data migration tool.
Your best tool for Hornbill Service Manager to SmarterTrack data migrationNo need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resourcesAvoid complex data audit and tool development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Effortless transition processNo special expertise required. Just select what data will go to the target solution and see the miracle happening.
Record structure maintenanceMigrate your help desk records in full to make certain that no ticket has lost vital customer service details.
You don’t have to bother about scripting or constantly watch each record moved.
Just attach both platforms, tick what you want to take to a new database and allow the tool deal with the remainder.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.
Data safety is paramount
You data is everything which is why we created a system that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.
Pick data that will be migrated by using our built-in data viewer.
From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.
If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Great service first
Apart from providing great customer support services, we always aim to develop our customer service.
As a team, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.
Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to SmarterTrack
Strong security of your informationThe migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.
Intuitive data migration wizardWith Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department.
Advanced data mappingOur service allows mapping standard as well as custom fields, thus helping you to make sure that the data end up in the right destinations in SmarterTrack.
Maintained relation between object and peopleWhen migrating your data from Hornbill Service Manager to SmarterTrack we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.
What you may migrate from Hornbill Service Manager to SmarterTrack
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Hornbill Service Manager to SmarterTrack work
Start off by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to SmarterTrack.
Connect Hornbill Service Manager
Fill in the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.
Do the same action to connect our service with the new help desk and thereby make it possible to import the data.
Select the data you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences.
Migrate limited amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to SmarterTrack all data
When everything's tested, determine a quiet time with the minimal load on the support department and start migrating from Hornbill Service Manager to SmarterTrack.
Your data is in good hands
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Automated data migration
Customized data migration
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
Let a professional perform your SmarterTrack import
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