Hornbill Service Manager to SMART SERVICE DESK ITSM
migration service

Effortless , no special expertise or programming required. A complete Hornbill Service Manager to SMART SERVICE DESK ITSM data migration software.

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Your best tool for Hornbill Service Manager to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new system and see the miracle happening.
Record completion
Move your help desk records in full to ensure that no ticket is missing vital customer support information.
Easy procedure

No need to worry about coding or continuously watch each record moved.

Just attach both platforms, choose what you want to take to a new database and let the system deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we developed a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in SMART SERVICE DESK ITSM.

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Retained association between object and people

When migrating your data from Hornbill Service Manager to SMART SERVICE DESK ITSM we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration software.

  • Select and link your Hornbill Service Manager service desk with HDM.

  • Give access to your SMART SERVICE DESK ITSM account.

  • Outline your business needs

    Let us know what components of your migration you would like to adjust

  • Have your requirements estimated

    We'll investigate your application and send you with a price range and a scope of tasks.

  • Migrate from Hornbill Service Manager to SMART SERVICE DESK ITSM all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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