Hornbill Service Manager to ServiceDesk Plus
migration service

Effortless , no special know how or coding required. A complete Hornbill Service Manager to ServiceDesk Plus data migration instrument.

More details

Your best tool for Hornbill Service Manager to ServiceDesk Plus data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose the records you need to transfer and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and see the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost critical customer support information.
Simple and easy process

No need to worry about scripting or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and let the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

Information is key which is why we created a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to choose the data arrangement, when it goes, and how.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to ServiceDesk Plus

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in ServiceDesk Plus.

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Maintained association between object and people

When migrating your data from Hornbill Service Manager to ServiceDesk Plus we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to ServiceDesk Plus work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Hornbill Service Manager to ServiceDesk Plus.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus everything

    When everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from Hornbill Service Manager to ServiceDesk Plus.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ServiceDesk Plus import

Our staff would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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