Hornbill Service Manager to QuickFMS
migration service

Trouble-free , no special know how or coding required. A complete Hornbill Service Manager to QuickFMS data migration software.

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The best Hornbill Service Manager to QuickFMS tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on customer info you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and observe the miracle happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing critical customer support information.
Effortless process

No need to worry about coding or constantly control each piece of info moved.

Just link both platforms, pick what you want to take to a new database and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is priority

You data is key which is why we developed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to QuickFMS

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in QuickFMS.

Next

When migrating your records from Hornbill Service Manager to QuickFMS we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to QuickFMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to QuickFMS work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and link your Hornbill Service Manager service desk with HDM.

  • Connect QuickFMS

    Give the right to access your QuickFMS account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you need to modify

  • Get your requirements estimated

    We shall research your case and get back to you with a price range and a scope of tasks.

  • Migrate from Hornbill Service Manager to QuickFMS everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your QuickFMS import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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