Hornbill Service Manager to Planio
migration service

Smooth , no special know how or coding required. A complete Hornbill Service Manager to Planio data migration tool.

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Risk-free and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've tackled all key peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Planio

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Planio.

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Retained connection between object and people

When migrating your data from Hornbill Service Manager to Planio we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Hornbill Service Manager to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Hornbill Service Manager to Planio work

  • Prepare

    Register and go to our migration tool.

  • Connect Hornbill Service Manager

    Select and connect your Hornbill Service Manager support desk with HDM.

  • Connect Planio

    Grant the right to access your Planio account.

  • Clarify your business needs

    Let us know what parts of your migration you need to tweak

  • Get your needs estimated

    We will research your case and send you with a cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to Planio all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Planio import

Our staff would be more than happy to perform a customized migration if you have special needs.
Get a price estimation
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