Hornbill Service Manager to Pega Customer Service
migration service

Trouble-free , no special expertise or coding required. A complete Hornbill Service Manager to Pega Customer Service data migration software.

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The best Hornbill Service Manager to Pega Customer Service tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and enjoy the wonders happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing vital customer service information.
Automated tool

Scared that you’ll need special skills to move your info? Don’t be as we ensured that our tool accessible as possible.

Connect the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is key which is why we created a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to select the data arrangement, when it goes, and how.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Pega Customer Service

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Pega Customer Service.

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Maintained connection between object and people

When migrating your records from Hornbill Service Manager to Pega Customer Service we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Pega Customer Service work

  • Get ready

    Register and go to our migration tool.

  • Pick and connect your Hornbill Service Manager service desk with HDM.

  • Grant the right to access your Pega Customer Service account.

  • Express your requirements

    Let us know exactly what components of your migration you would like to tweak

  • Get your preferences estimated

    We will investigate your application and send you with a total price and a scope of tasks.

  • Migrate from Hornbill Service Manager to Pega Customer Service all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Pega Customer Service import

Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

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