Hornbill Service Manager to Outlook
migration service

Extremely easy, no special expertise or programming required. A complete Hornbill Service Manager to Outlook data migration software.

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The best Hornbill Service Manager to Outlook tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target platform and observe the miracle happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer support details.
Simple and easy process

No need to worry about scripting or continuously watch each record transferred.

Just attach your source and target, choose what you want to migrate and allow the system do the rest for you.

Data dependency

Your customer data comes unite, you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our staff members can see your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Outlook

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus helping you to ensure that the data end up being in the right destinations in Outlook.

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Maintained connectivity between object and people

When migrating your records from Hornbill Service Manager to Outlook we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Outlook

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Outlook work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to Outlook.

  • Connect Hornbill Service Manager

    Fill in the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect Outlook

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences.

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Outlook everything

    Once everything's tested, choose a quiet time with the minimal load on the support department and start migrating from Hornbill Service Manager to Outlook.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Outlook import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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