Hornbill Service Manager to ((OTRS)) Community Edition
migration service

Trouble-free , no special know how or programming required. A complete Hornbill Service Manager to ((OTRS)) Community Edition data migration instrument.

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The best Hornbill Service Manager to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on what data you need to move and set off with the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and enjoy the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Easy process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just link both platforms, pick what you need to take to a new database and let the system do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select the data arrangement, when it starts, and in what order.

Our software considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to ((OTRS)) Community Edition

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in ((OTRS)) Community Edition.

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When migrating your records from Hornbill Service Manager to ((OTRS)) Community Edition we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to ((OTRS)) Community Edition work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to ((OTRS)) Community Edition.

  • Connect Hornbill Service Manager

    Fill out the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested out, find a quiet time with the least load on the support team and start migrating from Hornbill Service Manager to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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