Hornbill Service Manager to osTicket
migration service

Extremely easy , no special know how or coding required. A complete Hornbill Service Manager to osTicket data migration tool.

More details

The best Hornbill Service Manager to osTicket tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the magic happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer service information.
Easy procedure

You don’t have to bother about coding or continuously control each record transferred.

Just link both platforms, choose what you need to migrate and let the Migration Wizard do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is everything which is why we created a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to osTicket

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in osTicket.

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Retained connection between object and people

When migrating your records from Hornbill Service Manager to osTicket we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to osTicket work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to osTicket.

  • Fill out the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect osTicket

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to osTicket.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your osTicket import

Our team would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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