Hornbill Service Manager to ngDesk
migration service

Trouble-free, no special know how or coding required. A complete Hornbill Service Manager to ngDesk data migration tool.

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The best Hornbill Service Manager to ngDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on what data you need to transfer and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the target platform and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer support details.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as it can possibly be.

Attach the platforms, select data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we designed a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to ngDesk

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus letting you make sure that the data end up being in the right destinations in ngDesk.

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Sustained connectivity between object and people

When migrating your records from Hornbill Service Manager to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to ngDesk work

  • Get ready

    Sign up and go to our migration service.

  • Choose and link your Hornbill Service Manager support desk with HDM.

  • Grant access to your ngDesk account.

  • Outline your business needs

    Let us understand precisely what components of your migration you want to tweak

  • Have your needs estimated

    We'll investigate your application and send you with a total price and a scope of work.

  • Migrate from Hornbill Service Manager to ngDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ngDesk import

Our team would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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