Hornbill Service Manager to Milldesk
migration service

Effortless , no special skill set or programming required. A complete Hornbill Service Manager to Milldesk data migration instrument.

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Your best tool for Hornbill Service Manager to Milldesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the new solution and observe the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool user friendly as it can possibly be.

Connect the platforms, pick data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Milldesk

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Milldesk.

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Sustained relation between object and people

When migrating your data from Hornbill Service Manager to Milldesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Milldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Milldesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Select and connect your Hornbill Service Manager support desk with HDM.

  • Connect Milldesk

    Grant access to your Milldesk account.

  • Outline your requirements

    Let us know exactly what parts of your migration you wish to adjust

  • Get your requirements estimated

    We'll research your case and send you with a cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to Milldesk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Milldesk import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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