Hornbill Service Manager to Manage Engine
migration service

Extremely easy, no special knowledge or programming required. A complete Hornbill Service Manager to Manage Engine data migration software.

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The best Hornbill Service Manager to Manage Engine tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and enjoy the wonders happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, pick data, click ok, and you’re done!

Data dependency

Your customer data migrates uniteand we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your passwords or other information.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to select the data arrangement, when it starts, and how.

Our software considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we strive to propose the best possible migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Manage Engine

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus helping you to ensure that the data end up in the right destinations in Manage Engine.

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Retained connectivity between object and people

When migrating your records from Hornbill Service Manager to Manage Engine we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Manage Engine

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Manage Engine work

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Manage Engine import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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