Hornbill Service Manager to Magento HelpDesk Ultimate
migration service

Smooth , no special know how or coding required. A complete Hornbill Service Manager to Magento HelpDesk Ultimate data migration instrument.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Magento HelpDesk Ultimate

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in Magento HelpDesk Ultimate.

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Maintained association between object and people

When migrating your data from Hornbill Service Manager to Magento HelpDesk Ultimate we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Hornbill Service Manager to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Hornbill Service Manager to Magento HelpDesk Ultimate work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to Magento HelpDesk Ultimate.

  • Connect Hornbill Service Manager

    Complete the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    When everything's validated, determine a quiet time with the minimal load on the support department and start migrating from Hornbill Service Manager to Magento HelpDesk Ultimate.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Magento HelpDesk Ultimate import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
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