Hornbill Service Manager to LiveChat
migration service

Extremely easy , no special knowledge or coding required. A complete Hornbill Service Manager to LiveChat data migration tool.

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The best Hornbill Service Manager to LiveChat tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick the records you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and see the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as possible.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You can be certain with HDM no hacker attacks are possible.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Simple & effective

In just a few buttons to press you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we aim to deliver the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to LiveChat

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in LiveChat.

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Maintained connectivity between object and people

When migrating your records from Hornbill Service Manager to LiveChat we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to LiveChat work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to LiveChat.

  • Complete the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect LiveChat

    Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveChat everything

    Once everything's validated, find a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to LiveChat.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your LiveChat import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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