Hornbill Service Manager to Live Agent
migration serviceHelp Desk Migration partner of Live Agent

Extremely easy, no special skill set or coding required. A complete Hornbill Service Manager to Live Agent data migration tool.

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The best Hornbill Service Manager to Live Agent tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost vital customer support details.
Simple and easy procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in control

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to Live Agent

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus letting you make sure that the records end up being in the right destinations in Live Agent.

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Maintained association between object and people

When migrating your records from Hornbill Service Manager to Live Agent we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Live Agent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Live Agent work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Hornbill Service Manager to Live Agent.

  • Connect Hornbill Service Manager

    Fill out the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect Live Agent

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs.

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Live Agent everything

    Once everything's tested out, find a quiet time with the minimal load on the support team and start migrating from Hornbill Service Manager to Live Agent.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Live Agent import

Our team would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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