Hornbill Service Manager to Live Agent
Extremely easy, no special skill set or coding required. A complete Hornbill Service Manager to Live Agent data migration tool.
The best Hornbill Service Manager to Live Agent tool made for youThere’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and moneyAvoid the system analysis and tool development processes. Just choose what data you need to move and start the transition when comfortable.
Effortless transition processNo special expertise needed. Just select what data will go to the new system and enjoy the magic happening.
Data structure maintenanceMigrate your help desk records in full to ensure that no ticket has lost vital customer support details.
Simple and easy procedure
No need to worry about scripting or continuously control each piece of info transferred.
Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard do the rest for you.
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.
Data safety is priority
Information is key which is why we created a tool that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.
You’re in control
Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.
If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Apart from producing great customer service, we always want to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.
Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to Live Agent
Strong security of your informationThe migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.
Automatic data migration wizardWith Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department.
Upper-level data mappingOur system allows mapping standard as well as custom fields, thus letting you make sure that the records end up being in the right destinations in Live Agent.
Maintained association between object and peopleWhen migrating your records from Hornbill Service Manager to Live Agent we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.
What you may migrate from Hornbill Service Manager to Live Agent
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Hornbill Service Manager to Live Agent work
Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Hornbill Service Manager to Live Agent.
Connect Hornbill Service Manager
Fill out the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.
Connect Live Agent
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs.
Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to Live Agent everything
Once everything's tested out, find a quiet time with the minimal load on the support team and start migrating from Hornbill Service Manager to Live Agent.
Your data is in good hands
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Automated data migration
Customized data migration
Have any questions?
Hear from our happy buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
Let a pro perform your Live Agent import
Blog Articles You Might Find Useful
So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…
If you’re reading this, you’re probably interested in improving your customer experience. Surely, every business has faced a lot of changes in recent months. The…