Hornbill Service Manager to Kommunicate
migration service

Trouble-free , no special knowledge or coding required. A complete Hornbill Service Manager to Kommunicate data migration software.

More details

The best Hornbill Service Manager to Kommunicate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose the records you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new system and see the miracle happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly control each record transferred.

Just attach your source and target, tick what you need to migrate and let the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your credentials or records.

You can rest assured that with HDM no hacker attacks will take place.

Record mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Simple & effective

In just a few clicks it is possible to choose what goes where, when it goes, and in what order.

Our software considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we strive to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Kommunicate

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Kommunicate.

Next

Retained relation between object and people

When migrating your records from Hornbill Service Manager to Kommunicate we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Hornbill Service Manager to Kommunicate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Kommunicate work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Hornbill Service Manager

    Select and connect your Hornbill Service Manager service desk with HDM.

  • Connect Kommunicate

    Grant access to your Kommunicate account.

  • Describe your needs

    Let us know exactly what elements of your migration you need to modify

  • Have your preferences estimated

    We'll analyze your case and get back to you with a cost and a scope of work.

  • Migrate from Hornbill Service Manager to Kommunicate all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kommunicate import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

Top 5 Help Desk Features We Love. And You Should Too

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form…

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
cancel
%s
— %s