Hornbill Service Manager to Integria IMS
migration service

Extremely easy , no special knowledge or coding required. A complete Hornbill Service Manager to Integria IMS data migration software.

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The best Hornbill Service Manager to Integria IMS tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and see the magic happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Simple and easy procedure

No need to worry about coding or continuously control each record transferred.

Just link your source and target, choose what you want to migrate and let the Migration Wizard deal with the remainder.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Integria IMS

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in Integria IMS.

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Sustained connectivity between object and people

When migrating your records from Hornbill Service Manager to Integria IMS we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Integria IMS work

  • Get ready

    Register and go to our migration service.

  • Connect Hornbill Service Manager

    Opt and link your Hornbill Service Manager service desk with HDM.

  • Give the right to access your Integria IMS account.

  • Express your business needs

    Let us know exactly what parts of your migration you would like to adjust

  • Get your needs estimated

    We shall analyze your application and get back to you with a cost and a scope of work.

  • Migrate from Hornbill Service Manager to Integria IMS everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Integria IMS import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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