Hornbill Service Manager to inSided
migration service

Smooth , no special skill set or coding required. A complete Hornbill Service Manager to inSided data migration instrument.

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Your best tool for Hornbill Service Manager to inSided data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and enjoy the magic happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer service details.
Simple and easy procedure

No need to worry about coding or constantly control each record transferred.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard do the rest for you.

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our team members have see your credentials or records.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to select what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service provider, we work to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to inSided

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in inSided.

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Sustained association between object and people

When migrating your data from Hornbill Service Manager to inSided we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to inSided

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to inSided work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and connect your Hornbill Service Manager support desk with HDM.

  • Connect inSided

    Grant access to your inSided account.

  • Describe your requirements

    Let us know exactly what components of your migration you wish to adjust

  • Have your requirements estimated

    We'll analyze your case and get back to you with a price range and a scope of work.

  • Migrate from Hornbill Service Manager to inSided everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your inSided import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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