Hornbill Service Manager to HelpSpot
migration service

Effortless , no special knowledge or programming required. A complete Hornbill Service Manager to HelpSpot data migration software.

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Your best tool for Hornbill Service Manager to HelpSpot data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new system and see the wonders happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool interface accessible as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

You data is key which is why we created a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it is possible to choose what goes where, when it starts, and how.

Our developers considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to HelpSpot

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in HelpSpot.

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Retained relation between object and people

When migrating your data from Hornbill Service Manager to HelpSpot we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to HelpSpot

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to HelpSpot work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Hornbill Service Manager to HelpSpot.

  • Complete the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect HelpSpot

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpSpot all data

    Once everything's tested, choose a quiet time with the least load on the support team and begin migrating from Hornbill Service Manager to HelpSpot.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your HelpSpot import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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