Hornbill Service Manager to Helpninja
migration service

Extremely easy , no special knowledge or coding required. A complete Hornbill Service Manager to Helpninja data migration instrument.

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The best Hornbill Service Manager to Helpninja tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick customer info you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new solution and observe the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost vital customer service details.
Effortless process

You don’t have to bother about scripting or constantly control each record transferred.

Just link both platforms, tick what you want to take to a new database and let the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

You data is everything which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Helpninja

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Helpninja.

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Retained connectivity between object and people

When migrating your records from Hornbill Service Manager to Helpninja we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Helpninja

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Helpninja work

  • Get ready

    Register and go to our migration tool.

  • Connect Hornbill Service Manager

    Pick and connect your Hornbill Service Manager support desk with HDM.

  • Grant the right to access your Helpninja account.

  • Outline your requirements

    Let us understand precisely what elements of your migration you need to modify

  • Have your requirements estimated

    We'll research your case and get back to you with a price and a scope of work.

  • Migrate from Hornbill Service Manager to Helpninja everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Helpninja import

Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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