Hornbill Service Manager to HelpDesk
migration service Help Desk Migration partner of HelpDesk

Trouble-free , no special knowledge or programming required. A complete Hornbill Service Manager to HelpDesk data migration software.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of data

Why you should use Help Desk Migration to switch from Hornbill Service Manager to HelpDesk

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in HelpDesk.

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Sustained association between object and people

When migrating your records from Hornbill Service Manager to HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Hornbill Service Manager to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Hornbill Service Manager to HelpDesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to HelpDesk.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpDesk all data

    When everything's tested, find a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to HelpDesk.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your HelpDesk import

Our team would be more than happy to run a customized migration if you have specific demands.
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