Hornbill Service Manager to HarmonyPSA
migration service

Trouble-free , no special know how or coding required. A complete Hornbill Service Manager to HarmonyPSA data migration instrument.

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The best Hornbill Service Manager to HarmonyPSA tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and observe the wonders happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost vital customer service information.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just attach both platforms, choose what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in control

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to HarmonyPSA

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in HarmonyPSA.

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Retained connectivity between object and people

When migrating your records from Hornbill Service Manager to HarmonyPSA we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to HarmonyPSA

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to HarmonyPSA work

  • Get ready

    Register and go to our migration tool.

  • Connect Hornbill Service Manager

    Select and connect your Hornbill Service Manager service desk with HDM.

  • Connect HarmonyPSA

    Give access to your HarmonyPSA account.

  • Outline your needs

    Let us know what components of your migration you need to fine-tune

  • Have your needs estimated

    We will analyze your application and send you with a price and a scope of tasks.

  • Migrate from Hornbill Service Manager to HarmonyPSA all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your HarmonyPSA import

Our team would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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