Hornbill Service Manager to HappyFox
migration service

Effortless, no special expertise or coding required. A complete Hornbill Service Manager to HappyFox data migration instrument.

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Your best tool for Hornbill Service Manager to HappyFox data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just pick the records you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and see the wonders happening.
Record completion
Migrate your help desk info in full to ensure that no ticket is missing essential customer support information.
Automated migration

Worried that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool interface accessible as it can possibly be.

Link the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

You data is everything which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to HappyFox

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields, thus letting you be sure that the records end up being in the right places in HappyFox.

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Maintained connection between object and people

When migrating your data from Hornbill Service Manager to HappyFox we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to HappyFox

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to HappyFox work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Hornbill Service Manager to HappyFox.

  • Complete the form with necessary credentials to allow our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be moved according to your preferences.

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HappyFox everything

    When everything's validated, find a quiet time with the least load on the support staff and start migrating from Hornbill Service Manager to HappyFox.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your HappyFox import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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