Hornbill Service Manager to Groove
migration service
Extremely easy , no special knowledge or programming required. A complete Hornbill Service Manager to Groove data migration software.
Hornbill Service Manager to Groove
The best Hornbill Service Manager to Groove tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to transfer and set off with the transition immediately.Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and see the wonders happening.Data completion
Migrate your help desk records in full to make certain that no ticket is missing critical customer support details.Automated tool
Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool interface user friendly as possible.
Attach the help desks, choose records, click ok, and you’re done!
Intact data links
From sender information to phone number connection, your entire database will keep their initial connections maintained.
You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Security is priority
Information is everything which is why we designed a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
Record mapping
Pick records that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.
Guided migration
If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Except producing great customer service, we always want to improve our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the general experience.
Why you should use Help Desk Migration to switch from Hornbill Service Manager to Groove
Strong security of your information
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right destinations in Groove.Next
Maintained relation between object and people
When migrating your records from Hornbill Service Manager to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Hornbill Service Manager to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Hornbill Service Manager to Groove work
-
Get ready
Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to Groove.
-
Connect Hornbill Service Manager
Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.
-
Link Groove
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.
-
Choose objects
Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
-
Migrate limited amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
-
Migrate to Groove all data
Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from Hornbill Service Manager to Groove.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your Groove import
Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
Help Desk Migration Checklist: Essential Steps You Should Take
Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…
Help Desk System Reviews
The Many Pitfalls of Free Help Desk Software
There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…
Help Desk System Reviews
CRM or Help Desk — What’s the Difference Anyway?
The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…