Hornbill Service Manager to Groove
migration service

Extremely easy , no special knowledge or programming required. A complete Hornbill Service Manager to Groove data migration software.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to switch from Hornbill Service Manager to Groove

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right destinations in Groove.

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Maintained relation between object and people

When migrating your records from Hornbill Service Manager to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Hornbill Service Manager to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Hornbill Service Manager to Groove work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to Groove.

  • Connect Hornbill Service Manager

    Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove all data

    Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from Hornbill Service Manager to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Groove import

Our team would be more than happy to run a personalized migration in case you have special requirements.
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Help Desk Migration service


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