Hornbill Service Manager to Google BigQuery
migration service

Effortless , no special skill set or programming required. A complete Hornbill Service Manager to Google BigQuery data migration instrument.

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Your best tool for Hornbill Service Manager to Google BigQuery data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just pick the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the new solution and see the wonders happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket is missing vital customer support details.
Easy procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just link both platforms, pick what you want to take to a new database and allow the system do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in charge

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Google BigQuery

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in Google BigQuery.

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Retained connection between object and people

When migrating your data from Hornbill Service Manager to Google BigQuery we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Google BigQuery

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Google BigQuery work

  • Prepare

    Sign up and go to our migration software.

  • Pick and link your Hornbill Service Manager support desk with HDM.

  • Connect Google BigQuery

    Grant access to your Google BigQuery account.

  • Detail your business needs

    Let us know exactly what components of your migration you want to modify

  • Have your requirements estimated

    We shall research your application and send you with a price and a scope of tasks.

  • Migrate from Hornbill Service Manager to Google BigQuery everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Google BigQuery import

Our staff would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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