Hornbill Service Manager to Gemini
migration service

Smooth , no special expertise or coding required. A complete Hornbill Service Manager to Gemini data migration software.

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Your best tool for Hornbill Service Manager to Gemini data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target platform and enjoy the miracle happening.
Record completion
Move your help desk data in full to make certain that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Link the platforms, choose data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is key which is why we created a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to Gemini

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in Gemini.

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Retained association between object and people

When migrating your data from Hornbill Service Manager to Gemini we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Gemini work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Hornbill Service Manager to Gemini.

  • Connect Hornbill Service Manager

    Fill in the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect Gemini

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Gemini all data

    When everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from Hornbill Service Manager to Gemini.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Gemini import

Our staff would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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