Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Hornbill Service Manager to FuseDesk
migration service

Smooth , no special knowledge or programming required. A complete Hornbill Service Manager to FuseDesk data migration instrument.

More details

Your best tool for Hornbill Service Manager to FuseDesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply pick the records you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and see the miracle happening.
Record completion
Transfer your help desk info in full to make certain that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool interface accessible as possible.

Attach the platforms, pick records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is key which is why we developed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Simple & effective

In only a few buttons to press you will be able to choose what goes where, when it starts, and how.

Our developers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to FuseDesk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in FuseDesk.

Next

When migrating your data from Hornbill Service Manager to FuseDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Hornbill Service Manager to FuseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to FuseDesk work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to FuseDesk.

  • Connect Hornbill Service Manager

    Fill in the form with required credentials to permit our data migration tool to access information from your current help desk.

  • Connect FuseDesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to FuseDesk everything

    Once everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to FuseDesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your FuseDesk import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

3 Strategies to Follow When Switching Help Desks

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision…

Book a Call
cancel
%s
— %s