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Hornbill Service Manager to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Extremely easy , no special knowledge or coding required. A complete Hornbill Service Manager to Freshdesk data migration tool.

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The best Hornbill Service Manager to Freshdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and enjoy the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost essential customer support information.
Effortless process

You don’t have to bother about coding or continuously watch each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and let the tool deal with the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we designed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in control

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it starts, and how.

Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Freshdesk

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Freshdesk.

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Maintained connection between object and people

When migrating your records from Hornbill Service Manager to Freshdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Freshdesk work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Hornbill Service Manager to Freshdesk.

  • Fill out the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect Freshdesk

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's tested out, choose a quiet time with the minimal load on the support team and begin migrating from Hornbill Service Manager to Freshdesk.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Freshdesk import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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