Hornbill Service Manager to FocalScope
migration service

Smooth , no special knowledge or programming required. A complete Hornbill Service Manager to FocalScope data migration instrument.

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Your best tool for Hornbill Service Manager to FocalScope data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just decide on the records you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and see the wonders happening.
Record completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support information.
Simple and easy process

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach your source and target, tick what you want to migrate and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your passwords or other information.

You may be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Hornbill Service Manager to FocalScope

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in FocalScope.

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Sustained relation between object and people

When migrating your data from Hornbill Service Manager to FocalScope we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to FocalScope work

  • Prepare

    Register and go to our migration wizard.

  • Pick and link your Hornbill Service Manager service desk with HDM.

  • Give the right to access your FocalScope account.

  • Explain your business needs

    Let us know exactly what parts of your migration you want to tweak

  • Get your requirements estimated

    We will analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Hornbill Service Manager to FocalScope all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your FocalScope import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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