Hornbill Service Manager to Eptica Entreprise Suite
migration service

Effortless , no special skill set or programming required. A complete Hornbill Service Manager to Eptica Entreprise Suite data migration software.

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Your best tool for Hornbill Service Manager to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply pick the records you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the target solution and see the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about coding or constantly watch each record transferred.

Just link your source and target, pick what you want to take to a new database and allow the tool deal with the rest for you.

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have see your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we strive to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Eptica Entreprise Suite

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Eptica Entreprise Suite.

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Maintained connection between object and people

When migrating your data from Hornbill Service Manager to Eptica Entreprise Suite we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Eptica Entreprise Suite work

  • Prepare

    Sign-up and go to our migration wizard.

  • Choose and connect your Hornbill Service Manager support desk with HDM.

  • Give access to your Eptica Entreprise Suite account.

  • Express your requirements

    Let us know what parts of your migration you need to modify

  • Get your needs estimated

    We'll investigate your case and send you with a price range and a scope of work.

  • Migrate from Hornbill Service Manager to Eptica Entreprise Suite everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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