Hornbill Service Manager to eGain Suite
migration service

Effortless , no special skill set or coding required. A complete Hornbill Service Manager to eGain Suite data migration tool.

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Your best tool for Hornbill Service Manager to eGain Suite data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on the records you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost critical customer support details.
Easy procedure

No need to worry about scripting or constantly control each record transferred.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is everything which is why we designed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to eGain Suite

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in eGain Suite.

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Maintained connection between object and people

When migrating your data from Hornbill Service Manager to eGain Suite we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to eGain Suite work

  • Prepare

    Sign up and go to our migration service.

  • Connect Hornbill Service Manager

    Select and link your Hornbill Service Manager support desk with HDM.

  • Connect eGain Suite

    Grant the right to access your eGain Suite account.

  • Detail your business needs

    Let us know exactly what elements of your migration you want to tweak

  • Have your needs estimated

    We will investigate your case and get back to you with a total price and a scope of work.

  • Migrate from Hornbill Service Manager to eGain Suite all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your eGain Suite import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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