Hornbill Service Manager to ClickDesk
migration service

Trouble-free, no special skill set or programming required. A complete Hornbill Service Manager to ClickDesk data migration tool.

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The best Hornbill Service Manager to ClickDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool accessible as it can possibly be.

Link the help desks, choose data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Hornbill Service Manager to ClickDesk

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus helping you to make sure that the data end up being in the right places in ClickDesk.

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Retained association between object and people

When migrating your records from Hornbill Service Manager to ClickDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to ClickDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to ClickDesk work

  • Get ready

    Register and go to our migration software.

  • Connect Hornbill Service Manager

    Opt and link your Hornbill Service Manager service desk with HDM.

  • Connect ClickDesk

    Grant the right to access your ClickDesk account.

  • Explain your needs

    Let us understand precisely what elements of your migration you want to fine-tune

  • Have your requirements estimated

    We shall research your case and send you with a the overall cost and a scope of tasks.

  • Migrate from Hornbill Service Manager to ClickDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your ClickDesk import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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