Hornbill Service Manager to Cention Contact Center
migration service

Extremely easy , no special expertise or coding required. A complete Hornbill Service Manager to Cention Contact Center data migration software.

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The best Hornbill Service Manager to Cention Contact Center tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose what data you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and enjoy the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service details.
Simple and easy procedure

No need to worry about coding or constantly watch each record transferred.

Just link both platforms, tick what you need to take to a new database and allow the tool do the remainder.

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is key which is why we designed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Simple & effective

In just a few clicks it is possible to select the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Except providing great customer service, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from Hornbill Service Manager to Cention Contact Center

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in Cention Contact Center.

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Sustained association between object and people

When migrating your records from Hornbill Service Manager to Cention Contact Center we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Hornbill Service Manager to Cention Contact Center work

  • Get ready

    Register and go to our migration tool.

  • Connect Hornbill Service Manager

    Pick and connect your Hornbill Service Manager support desk with HDM.

  • Grant access to your Cention Contact Center account.

  • Clarify your requirements

    Let us know exactly what parts of your migration you wish to adjust

  • Get your needs estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from Hornbill Service Manager to Cention Contact Center everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Cention Contact Center import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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