Hornbill Service Manager to Casengo
migration service

Smooth , no special skill set or programming required. A complete Hornbill Service Manager to Casengo data migration tool.

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Your best tool for Hornbill Service Manager to Casengo data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on customer info you need to move and set off with the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target platform and observe the magic happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost essential customer service details.
Simple and easy process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just attach your source and target, pick what you need to take to a new database and allow the Migration Wizard do the rest for you.

Data maintenance

Your customer info migrates unite and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Hornbill Service Manager to Casengo

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in Casengo.

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Maintained connectivity between object and people

When migrating your data from Hornbill Service Manager to Casengo we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Hornbill Service Manager to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Hornbill Service Manager to Casengo work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Hornbill Service Manager

    Choose and connect your Hornbill Service Manager support desk with HDM.

  • Give access to your Casengo account.

  • Clarify your business needs

    Let us know exactly what components of your migration you need to fine-tune

  • Get your requirements estimated

    We'll analyze your case and send you with a price and a scope of work.

  • Migrate from Hornbill Service Manager to Casengo all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Casengo import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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